Order and delivery

Order & Delivery

On this page you will find all the information about ordering and the delivery of our products.

Average Delivery Times

We strive to offer the best price–quality ratio for our products. That is why we choose to ship our products directly from the supplier. This allows us to significantly save on transportation, storage, packaging, and shipping costs. As a result, we are able to offer our products at a fair price.

Every order is processed within 24 hours . The average delivery time is 7–14 days .

Free Shipping

We always offer free shipping . We cover all shipping costs ourselves. Every order is delivered to your home 100% FREE of charge . There is no minimum order quantity required .

Track Your Order

You can track your order through our Track & Trace page . The Track & Trace information becomes available 2–3 days after placing your order , so you always know exactly when to expect your products.

(Click here to track your order >>)

Questions About Your Order?

Do you have questions about your order? We recommend first taking a look at our Frequently Asked Questions page. Your question might already be answered there.

If your question is not listed:

(Click here to contact us directly >>)

Free shipping with UPS

Enjoy free shipping across the US on us, today only! Find something you love, and we will cover the shipping. Every order ships free, straight to your door.

30-Day Money Back Guarantee

At Mae & Willow Charleston, we believe in your satisfaction. Enjoy our 30-day return policy for peace of mind!

Loved for the comfort

Timeless comfort, made to move with you
Feel relaxed, confident, and beautifully at ease in every piece.